Cookies
Using cookies
This section is about what cookies are, how we use them and how you can manage them for both our site and other websites you might use.
What are cookies?
Cookies are tiny text files that are stored on your computer, tablet or mobile phone when you sign up to a website. The cookies mean that the website will remember you and how you’ve used the site every time you come back.
If you want to know more about cookies, head to www.aboutcookies.org. (Please note: This link opens a new window or browser tab).
How we use Cookies?
We use cookies to keep track of what you've bought from us and what you've done on the site. Cookies also mean you can use services such as tracking your order, checking your account or topping up.
Our cookies don't hold personal information such as your name or bank details - they simply let us find that information once you're logged in. We take looking after your details seriously – we're always monitoring and improving how we protect your personal information.
We've put our cookies in to the following categories, to make it easier for you to understand why we need them:
- Strictly necessary – these are used to help make our website work efficiently
- Performance – these are used to analyse the way our website works and how we can improve it
- Functionality – these help to enhance your user experience by doing things like remembering products you've added to your basket
- Targeting/Advertising – these are used to share some information with third parties who we advertise with, so we know how you've reached our website (don't worry, you can opt out of these if you'd prefer)
How you use Cookies?
To buy products or to sign in and manage your Account, Shopping Cart, Contact details & Preferences you you must have cookies enabled on your internet browser, the more popular ones are:
- Internet Explorer
- Firefox
- Safari
- Google Chrome
You can still see the website if you choose not to enable cookies. If cookies aren't enabled, your shopping experience will be limited to just browsing our site.
Controlling your cookies
You can control how you use cookies in your browser. If you don't know what browser you're using, find out by:
- PC users: Go to 'Help' in your browser and choosing 'About'.
- Mac users: Click on the Apple menu and choose 'About'.
How to check cookies are enabled for PCs
Google Chrome
- Click on 'Tools' at the top of your browser window and select Options
- Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
- Now select 'Allow local data to be set'
Microsoft Internet Explorer
- Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
- Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
- Settings above Medium will disable cookies
Mozilla Firefox
- Click on 'Tools' at the top of your browser window and select Options
- Then select the Privacy icon
- Click on Cookies, then select 'allow sites to set cookies'
Safari
- Click on the Cog icon at the top of your browser window and select the 'Preferences' option
- Click on 'Security', check the option that says 'Block third-party and advertising cookies'
- Click 'Save'
How to check cookies are enabled for Macs
Microsoft Internet Explorer on OSX
- Click on 'Explorer' at the top of your browser window and select 'Preferences' options
- Scroll down until you see 'Cookies' under Receiving Files
- Select the 'Never Ask' option
Safari on OSX
- Click on 'Safari' at the top of your browser window and select the 'Preferences' option
- Click on 'Security' then 'Accept cookies'
- Select the 'Only from site you navigate to'
Mozilla and Netscape on OSX
- Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
- Scroll down until you see cookies under 'Privacy & Security'
- Select 'Enable cookies for the originating web site only'
Opera
- Click on 'Menu' at the top of your browser window and select 'Settings'
- Then select 'Preferences', select the 'Advanced' tab
- Then select 'Accept cookies' option
Third Party Cookies
When you visit our website we may link to another company's website – like our Facebook or Twitter account or a YouTube video from our website. These are called third party cookies.
For example, when you 'Like' or 'Tweet' a phone from our website, these sites may sometimes put cookies on your computer. We don't control how they use their cookies, so we suggest you check their website to see how they're using cookies and how you can manage them.