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Privacy & Cookies

Privacy

This privacy policy sets out how Parrot Essentials uses and protects any information that you give Parrot Essentials when you use this website.

Parrot Essentials is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Parrot Essentials may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10 May 2010.

What we collect
We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

* We do not store credit card details nor do we share customer details with any 3rd parties

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and servicesWe may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have providedFrom time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Cookies

Using cookies

This section is about what cookies are, how we use them and how you can manage them for both our site and other websites you might use.

What are cookies?

Cookies are tiny text files that are stored on your computer, tablet or mobile phone when you sign up to a website. The cookies mean that the website will remember you and how you’ve used the site every time you come back.

If you want to know more about cookies, head to www.aboutcookies.org. (Please note: This link opens a new window or browser tab).

How we use Cookies?

We use cookies to keep track of what you've bought from us and what you've done on the site. Cookies also mean you can use services such as tracking your order, checking your account or topping up.

Our cookies don't hold personal information such as your name or bank details - they simply let us find that information once you're logged in. We take looking after your details seriously – we're always monitoring and improving how we protect your personal information.

We've put our cookies in to the following categories, to make it easier for you to understand why we need them:

  1. Strictly necessary – these are used to help make our website work efficiently
  2. Performance – these are used to analyse the way our website works and how we can improve it
  3. Functionality – these help to enhance your user experience by doing things like remembering products you've added to your basket
  4. Targeting/Advertising – these are used to share some information with third parties who we advertise with, so we know how you've reached our website (don't worry, you can opt out of these if you'd prefer)

How you use Cookies?

To buy products or to sign in and manage your Account, Shopping Cart, Contact details & Preferences you you must have cookies enabled on your internet browser, the more popular ones are:

  • Internet Explorer
  • Firefox
  • Safari
  • Google Chrome

You can still see the website if you choose not to enable cookies. If cookies aren't enabled, your shopping experience will be limited to just browsing our site.

Controlling your cookies

You can control how you use cookies in your browser. If you don't know what browser you're using, find out by:

  • PC users: Go to 'Help' in your browser and choosing 'About'.
  • Mac users: Click on the Apple menu and choose 'About'.

How to check cookies are enabled for PCs

Google Chrome

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'

Microsoft Internet Explorer 6.0, 7.0, 8.0

  1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies

Mozilla Firefox

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'

Safari

  • Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  • Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  • Click 'Save'

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX

  1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  2. Scroll down until you see 'Cookies' under Receiving Files
  3. Select the 'Never Ask' option

Safari on OSX

  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security' then 'Accept cookies'
  3. Select the 'Only from site you navigate to'

Mozilla and Netscape on OSX

  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
  2. Scroll down until you see cookies under 'Privacy & Security'
  3. Select 'Enable cookies for the originating web site only'

Opera

  1. Click on 'Menu' at the top of your browser window and select 'Settings'
  2. Then select 'Preferences', select the 'Advanced' tab
  3. Then select 'Accept cookies' option

Third Party Cookies

When you visit our website we may link to another company's website – like our Facebook or Twitter account or a YouTube video from our website. These are called third party cookies.

For example, when you 'Like' or 'Tweet' a phone from our website, these sites may sometimes put cookies on your computer. We don't control how they use their cookies, so we suggest you check their website to see how they're using cookies and how you can manage them.

We do not store credit card details nor do we share customer details with any 3rd parties