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Delivery Information - Full

  • FREE NEXT WORKING DAY DELIVERY on all orders over £69
  • FREE STANDARD DELIVERY on all orders over £39
  • STANDARD DELIVERY - £3.99
  • NEXT WORKING DAY DELIVERY - £5.99

In stock orders are normally despatched straightaway and you'll receive your order within just a few days.*

Place your order online before 2pm Monday to Friday and choose Next Day delivery, and we’ll deliver your order by Parcelforce the very next working day.

If you have any further questons about delivery times please contact us on our FREE number 0800 327 7511.

 

UK Standard Delivery - £3.99 or FREE for orders over £39.00

Our standard delivery charge is £3.99 and is available throughout most of the UK. This applies to any weight or value of order. In stock orders over £39.00 will be delivered FREE to most of the UK. Restrictions apply to certain products / postcode areas, see below for full details.

In stock orders are normally delivered within 3-5 working days. If part of your order is temporarily out of stock we will normally back order it, and send it on as soon as possible. Low value items are not normally back-ordered.

If your order contains an item which is currently out of stock but due in the next few days, we will wait until the whole order can be despatched together. Should an item be particularly urgent please state this at the time of ordering so we can contact you if there is any delay. Credit card orders will not be charged until they are ready for despatch. Orders must be paid for before despatch, unfortunately we cannot send items cash on delivery.

Most UK parcels are sent by Royal Mail Recorded First Class Post, Parcelforce or Home Delivery Network. Unfortunately we cannot guarantee a specific time for delivery on the Standard, Next Working Day or Saturday services. All items will require a signature on delivery and cannot be left outside the premises. We are happy to arrange delivery to a friend, relative, neighbour or business address if this is more convenient, you can choose this option at the checkout. Please use full street address; we cannot deliver to PO boxes. Incorrect or incomplete addresses may result in your parcel being delayed or even returned to us which will incur re-delivery charges.

* Please note, the expected delivery times above exclude Saturdays, Sundays and Bank Holidays. Large or heavy orders aren't available to all areas and may take an extra few days or be subject to surcharge.

 

Direct Despatch Products

Certain products, such as cages, are sent direct from our supplier and they may charge extra for delivering to certain areas of the UK, including, but not limited to, the postcodes listed below. Should your order be affected we will contact you before despatch to give you the opportunity to accept the charge or cancel the order.

 

Restricted Postcodes

Due to the higher cost of delivering to remote, rural or offshore addresses, most carriers impose surcharges for these areas, and we in turn have to pass on this cost to be fair to other customers. The following postcode areas are subject to surcharge and are not available for free delivery: -

BT
GY
HS
IM
IV
JE
KA27-28
KW
PA20-49
PA60-78
PH17-26
PH30-44
PH49-50
TR21-25 ZE

 

Parcels up to 30 Kg are charged at a standard rate of £5.99 (£7.99 for Channel Islands).

Parcels over 30 Kg (eg cages) may be surcharged at cost, we will advise you after we receive your order if this applies.

Different surcharges apply for Priority, Morning, Deadline and Saturday deliveries, please contact us for details.

These charges only apply to the postcodes listed above, all other UK postcodes are charged at £3.99 per order, other than as stated above.

 

Deliveries to Europe

European deliveries generally take 5-7 working days from the date of despatch but please allow up to 10 working days.

Parcels up to 1 Kg (including packaging) are charged at £5.99

Parcels over 1 Kg and less than 30 Kg (including packaging) are charged as follows: -

 

Austria £17.99
Belgium £9.99
Corsica £21.99
Czech Republic £17.99
Denmark £9.99
Finland £17.99
France £9.99
Germany £9.99
Gibraltar £24.99
Greece (Including Islands) £19.99
Hungary £17.99
Ireland £11.99
Italy (Including Sicily and Sardinia) £17.99
Luxembourg £9.99
Malta £24.99
Netherlands £9.99
Norway £17.99
Poland £17.99
Portugal £17.99
Slovakia £17.99
Slovenia £17.99
Spain (Mainland) £17.99
Spain (Balearic Islands) £37.99
Sweden £17.99
Switzerland £17.99
Turkey £45.99

 

Rest of Europe

Includes Bulgaria, Canary Islands, Cyprus, Iceland, Romania, Russian Federation

Deliveries generally take 5-10 working days from date of despatch, but please allow up to 20 working days.

Parcels up to 500 grams (including packaging) £5.99.

Parcels over 500 grams are charged according to weight and value, typical costs are as follows.

1Kg £29.99
3Kg £36.99
5Kg £41.99
10Kg £50.99
20Kg £62.99

 

Important Information

Surcharges may apply to offshore / rural areas of the above countries, or for bulky items or values over £50.00, we will contact you if that is the case.

Please use full street address; we cannot deliver to PO boxes. Incorrect or incomplete addresses may result in your parcel being delayed or even returned to us which will incur re-delivery charges.

Deliveries to countries outside the EU may be subject to local taxes and restrictions which will be the sole responsibility of the importer. We advise you to check with the authorities in your country before ordering.

Orders will be despatched upon receipt and charged at the above rates. If you would like us to confirm the delivery price you must request this in the comments section. Once a parcel has been despatched the delivery charge cannot be refunded.

Please ensure you are available to take delivery of the parcel. We can provide tracking details so you know when the parcel is about to be delivered. If for any reason you are not in to accept the parcel it will normally be held at the depot before being returned to us, this may result in further charges.