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Returns & Refunds

refund_badge.gifFeel free to return anything you have purchased from us - for any reason - within 90 Days for a full refund. All we ask is you return it in the same condition you received it*.
 
Returns should be sent to:
Pets TLC Ltd
202 Hampton Road
Twickenham
TW2 5NJ

 

 
You are responsible for the cost of returning products unless they are faulty or do not otherwise comply with the terms of the contract (see below). Please obtain proof of posting so that this can be produced in case of any loss or damage in the post.
 
We're sorry but Custom-made / Special Order products cannot be returned.
Please note DVDs and CDs can only be returned if unopened.
 
*This guarantee is in addition to your legal right under the Distance Selling Regulations to cancel an order within 30 working days without a reason. Your statutory rights are not affected.
 
Faulty/Incorrect Items
 
If you receive an item that is damaged or that you did not order, please contact us as soon as possible so we can arrange return at our expense, and provide a replacement or refund as required.